Au9 takes the protection of your personal information and data very seriously. On this page, we explain how we collect, use, and safeguard your information.
Au9 collects the following types of information:
We collect information in the following ways:
Au9 collects your date of birth and may request certain identification documents to verify that you meet the legal age requirement (18+). This information is stored securely and used solely for verification purposes.
Au9 uses your personal information for the following purposes:
Au9 would like to keep you informed about special offers, promotions, and newsletters. We only do so with your consent, and you can update your notification preferences at any time.
We analyse your data to understand how we can improve our services — helping us enhance the user experience, game design, and platform performance.
Au9 uses 256-bit SSL/TLS encryption for all data transmissions. This means your data is encrypted in transit and protected against unauthorised access.
Our servers are protected by robust firewalls and additional security measures. We conduct regular security audits to identify and address vulnerabilities.
Payment information is stored separately and handled in compliance with PCI DSS standards. We do not store your full credit card number directly — only tokenized data is retained.
All au9 employees receive regular training on data protection and privacy. They sign confidentiality agreements and are committed to keeping your information secure.
Only authorized staff can access customer data, and only to the extent required for their role. All access is logged and monitored.
Cookies are small files stored on your device. au9 uses cookies to remember your preferences and personalise your experience.
You can manage cookies through your browser settings. However, disabling certain cookies may affect the full functionality of au9.
Au9 uses pixels, beacons, and similar technologies to track user behaviour. This information is used to improve marketing and enhance our services.
Au9 does not generally share your personal information with third parties. However, sharing may occur in the following circumstances:
Au9 has data processing agreements in place with all third-party partners to ensure your information is handled securely.
Your information may be transferred to other countries where au9 operates. In such cases, we ensure that appropriate safeguards are in place.
You have the right to access the information au9 holds about you. Submit a request and we will provide you with a copy.
If any of your information is incorrect, you may request a correction. Many details can be updated directly in your account settings.
In certain circumstances, you may request that we delete your data. However, some information may need to be retained to meet regulatory and legal obligations.
You can object to certain types of processing, such as marketing communications.
You can receive your data in a structured, commonly used format.
Au9 retains data only for as long as necessary. Generally:
Some data may be retained long-term for backup and archiving purposes, as well as to protect against potential legal claims.
If you have any questions about privacy or data protection, please contact our privacy team.
To request access to or deletion of your data, email [email protected] with a clear description of your request.
If you believe au9 has violated your privacy, you may file a complaint with us. We will respond within 30 days.
Email: [email protected]
This privacy policy may be updated from time to time. We will notify you of any significant changes. Please check this page regularly for the latest version.
All your data transmissions are protected by bank-level encryption. Unauthorised access is not possible.
Our servers are protected by robust firewalls and regular security patches. We monitor them 24/7.
Independent third-party auditors regularly assess our security and identify vulnerabilities.
Two-factor authentication and biometric login keep your account secure.
Payment information is stored and processed in accordance with international standards. Maximum security is ensured.
We never sell your information and only retain it for as long as necessary.