Please read these Terms & Conditions carefully before using au9. Creating an account constitutes your acceptance of these terms.
To register on au9, you must provide accurate personal information. Your name, email, phone number, and all other required details must be truthful and kept up to date. Accounts created with false information may be permanently closed and all funds forfeited.
You are solely responsible for your account and password. If anyone accesses your account without authorization, full responsibility lies with the account holder. Keep your password secure and never share it with anyone.
Each person may only hold one account. If a single individual is found to have multiple accounts, we reserve the right to close all of them and forfeit any associated funds.
Au9 reserves the right to suspend or close your account at any time and for any reason, particularly if:
You must be 18 years of age or older to open an account and play on au9. Anyone under 18 is strictly prohibited from using au9 services.
You will be asked to provide your date of birth during registration. In some cases, we may verify your age using a government-issued ID or other documents. If we suspect you are under 18, your account may be suspended.
If it is found that you provided a false age or are under 18, your account will be permanently closed and all funds will be forfeited.
You can deposit on au9 via mobile banking, bank transfer, or e-wallet. There are no fees for deposits. Some payment methods may incur third-party charges, which are not au9's responsibility.
To withdraw winnings, your account must have sufficient balance and all terms must be met. Withdrawal requests are generally processed within 24 hours, though bank processing times may extend this.
Au9 sets weekly and monthly withdrawal limits. VIP members are eligible for higher limits. Contact support for more details.
Au9 reserves the right to verify payments to prevent money laundering and fraud. We may ask you to provide proof of identity and payment source.
Au9 supports Bangladeshi Taka (BDT). If you pay in another currency, the exchange rate of your bank or payment provider will apply.
After opening a new account, you may be eligible for a welcome bonus. Specific terms apply to the use of this bonus, and a minimum deposit may be required to claim it.
Every bonus comes with a playthrough requirement, meaning you must wager the bonus amount a set number of times before withdrawing. For example, a 30x playthrough on a BDT 1,000 bonus requires BDT 30,000 in wagers.
Most bonuses are valid for 7 days. If the playthrough requirement is not met within this period, the bonus will be forfeited.
If we suspect anyone of abusing bonuses or attempting fraud, we may cancel the bonus and forfeit any associated winnings.
Au9 runs special offers and promotions from time to time. Each promotion has its own terms and conditions, which we publish accordingly.
All au9 games use certified random number generators, ensuring every outcome is completely random with no manipulation or hacking.
Au9 is regularly audited by independent third-party auditors to ensure all games are fair and transparent.
Each game has a defined Return to Player (RTP) percentage, which indicates what portion of wagers players can expect to receive back over the long term. Detailed payout rates are available on each game's information page.
If we suspect anyone of fraud, using multiple accounts, or violating these rules, we may immediately close the account and forfeit all funds.
Au9 encourages players to set limits on their deposits and losses. You can configure these limits in your account settings.
If you feel you are struggling to manage your play, take a break. You can set a temporary time-out on your account for a set number of days.
If you feel you have a gambling problem, you can opt for self-exclusion, which will permanently close your account.
If you have concerns about your gaming habits, do not hesitate to seek help. au9 is affiliated with responsible gambling organizations.
Au9 is not liable for any indirect, implied, special, or punitive damages arising from the use of our services.
Au9 makes every effort to provide uninterrupted service. However, we are not liable for technical errors, system downtime, or internet connectivity issues.
Au9 is not responsible for any third-party content or services linked on its platform.
If you have a dispute regarding au9 services, please contact our customer support team first. We will respond within 48 hours.
If you are not satisfied with our resolution, you may submit a formal written appeal. Please include a detailed description and any supporting documents.
If a dispute cannot be resolved, we agree to refer the matter to an independent mediator.
These Terms & Conditions are governed by the laws of Bangladesh. Any disputes will be settled in Bangladeshi courts.
These Terms & Conditions may be updated from time to time. You should check this page regularly. Continued use of our services constitutes acceptance of any changes.
Your personal information and transactions are protected by 256-bit encryption. We never share your data with third parties.
All games use certified RNG. Every outcome is completely random and impartial. Regular audits ensure our transparency.
Our 24/7 Bangla-speaking customer support team is always on hand to answer your questions and resolve any issues.
Two-factor authentication, biometric login, and other security features keep your account protected.
Limit-setting, breaks, time-outs, and self-exclusion tools keep you in control.
Deposits are instant; withdrawals are typically processed within 24 hours. No hidden fees.