Au9 Responsible Gaming Commitment

What Is Responsible Gaming?

Responsible gaming means keeping gaming under your control — not the other way around. It is a mindset where players understand that gaming is a form of entertainment, not a source of income. au9 believes in this principle and encourages all players to game responsibly.

Responsible gaming means:

• Setting a budget for your play and sticking to it.
• Always remember to only gamble what you can afford to lose.
• Not using gaming as an escape from stress or problems.
• Taking regular breaks and spending time on other activities.
• Seeking help when gaming is having a negative impact on your life.

Why Is Responsible Gaming Important?

Gaming addiction is a real and serious issue that can harm a person's financial and mental health. au9 believes every player has the right to a safe and secure gaming environment — which is why we provide robust tools and resources.

au9 Protection Tools

1. Set Deposit Limits

You can set a limit on how much you deposit daily, weekly, or monthly. Once the limit is set, you cannot deposit beyond that amount. It is a powerful tool for keeping your spending in check.

2. Loss Limit

This is the maximum amount you are willing to lose within a set period. When you reach this limit, au9 automatically closes your account for that period.

3. Time Limit

You can decide how long you want to play in a single session. When the time is up, you are logged out automatically and must take a break before logging back in.

4. Session Limit

This limits the number of times you can play per day, helping to prevent compulsive gaming habits.

5. Self-Exclusion

If you feel you have a gaming problem, you may opt for self-exclusion. This suspends your account either temporarily or permanently. You will not be able to reopen your account before the self-exclusion period has ended.

6. Timeout

This is a short-term account suspension. If you are struggling to keep your gaming under control, you can try a cooling-off period ranging from a few hours to several weeks.

Signs of Gaming Addiction

If you notice any of the following signs, it may be time to reflect on your gaming habits:

• You are spending more money than you intended and cannot stop.
• Thoughts about gaming are constantly on your mind.
• You are withdrawing from family and friends.
• Gaming is affecting your work or studies.
• You are chasing your wins or losses by playing more.
• You are lying about your gaming habits.
• You are unable to manage your gaming responsibly.
• You are playing games to escape stress or sadness.

If one or more of these signs apply to you, it's time to seek help.

Help & Support

What We Offer at au9

Au9 offers a range of support and resources for those experiencing gaming-related problems:

• Immediate Support: Our customer support team is always ready to help.
• Educational Resources: We regularly share tips and advice.
• External Links: We connect you with professional support services.

External Organisations

Many organisations worldwide offer support for gaming addiction. au9 recommends the following:

• Mental Health Professionals: Therapists and counsellors can help with addiction.
• Local Health Services: Your local hospital or clinic may offer mental health services.
• Helpline: You can contact various helplines in Bangladesh for mental health counselling.

Frequently Asked Questions (FAQ)